At Laura Stationery, customer satisfaction is our priority. If you are not fully satisfied with your purchase, please review our return and refund policy below.

1. Return Eligibility
You may request a return or exchange within 3 days of receiving your order if:

You received a defective, damaged, or incorrect product.

The product is unused, in its original packaging, and in the same condition as received.

2. Non-Returnable Items
The following items are not eligible for return or refund:

Used, opened, or damaged products not caused by shipping or manufacturing defects.

Products returned after the 3-day window.

3. How to Request a Return
To initiate a return, please email [email protected] with the subject line “Return Request” and include:

Your full name

Order number

Reason for return

Photos of the product (if damaged or incorrect)

Our team will respond within 2 business days with further instructions.

4. Refund Process

Once your return is approved and the item is received and inspected, we will confirm the refund eligibility.

Refunds are processed via cash refund upon pickup or return delivery, depending on your location and the delivery arrangement.

Refund processing time: Within 7 business days after receiving the returned item.

5. Return Shipping

If the return is due to our error (damaged or incorrect product), we will cover the return shipping cost.

If the return is for any other reason, the customer may be responsible for return shipping.

6. Contact Us
For any return or refund-related questions, please contact us at:
📧 [email protected]